Create a consistent user experience!

Penguins

Does every customer or client of your business have the same excellent experience with your company?  Consistency is one of the attributes of a business that keeps the consumer coming back for more.  One of the challenges of having employees is ensuring that they all understand exactly how to provide that quality experience.  The key to accomplishing this is to standardize the procedures for creating your product and the customer service that accompanies it.  Break down the steps that go into each element, write them down, teach them to your employees, and create a culture that encourages employees to consistently refer back to the manual and training materials to keep their skills up to the mark!  Your customers will generally thank you for creating a consistent user experience.